Downloadable weekly summaries for offline review and reference
H - Hospitality: Hotel-like environment, welcoming atmosphere, exceeding expectations
O - One Standard: Consistent quality across all shifts, staff, and patients
S - Safety First: Proactive risk identification, zero tolerance for shortcuts
P - Personalized Care: Individualized plans respecting patient preferences
I - Innovation: Advanced robotics, evidence-based practices, continuous improvement
T - Team: Interdisciplinary collaboration, shared accountability
E - Empathy: Emotional support, treating whole people not diagnoses
L - Leadership: Every employee leads, ownership at all levels
60% Rule: At least 60% of patients must have one of 13 qualifying conditions
3-Hour Rule: Patients must tolerate 3+ hours of therapy per day, 5 days/week
Interdisciplinary Team: Physician, nursing, PT, OT, SLP, social work, case management
IRF-PAI: Patient Assessment Instrument completed at admission, discharge, and interruption
Primary Diagnosis Groups: Stroke, SCI, brain injury, orthopedic, deconditioning
DON-Level Standards: Full IRF CoP compliance, quality leadership, strategic operations
Direct CEO Reporting: Strategic partner in facility leadership
Scope: Nursing operations, quality metrics, regulatory compliance, staff development
Mission-Team-Individual: Leadership mindset prioritizing mission first, team second, self last
42 CFR Part 482 - Conditions of Participation for Hospitals
42 CFR 482.60 - Special requirements for IRF services
Louisiana Department of Health IRF licensing requirements
CMS Interpretive Guidelines for IRF CoPs
IRF Quality Reporting Program (IRF-QRP) requirements
Environment impacts healing - stress-reducing spaces accelerate recovery
Luxury rehabilitation + advanced robotics = unique competitive positioning
Every nurse is a hospitality ambassador delivering the experience
Consistency (One Standard) prevents 'good shift vs. bad shift' variations
Innovation through 6 robotic systems requires nursing integration and patient education
Greet patients warmly using names, anticipate needs before expressed
Maintain immaculate, comfortable patient spaces with hotel-like attention to detail
Standardize handoff communication across all shifts using SBAR format
Conduct proactive fall risk assessments and implement prevention protocols
Educate patients on robotic systems and integrate into individualized care plans
Define each component of H.O.S.P.I.T.E.L. acronym and apply to nursing scenarios
Explain 60% Rule and identify 13 qualifying conditions
Describe executive-level DON accountability at United Medical Healthwest
Apply 'mission-team-individual last' framework to leadership decisions
Recognize how United Medical Healthwest differs from traditional IRFs