About Case Studies
These case studies present complex, real-world scenarios that DONs face at United Medical Healthwest Rehabilitation Hospital. Each scenario requires you to apply multiple concepts from your training to make sound decisions under pressure.
Intermediate
Straightforward scenarios with clear best practices
Advanced
Complex scenarios requiring systems thinking
Expert
Multi-faceted crises requiring executive-level judgment
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Week 1 Case Studies
The Competing Priorities Crisis
Leadership & Decision Making
Advanced
It's your third week as DON at United Medical Healthwest. You're in the middle of reviewing Section GG documentation when you receive three urgent situations simultaneously:
LeadershipCrisis ManagementDelegation+2 more
The Survey Surprise
Regulatory Compliance
Expert
It's 8:45 AM on a Monday. You arrive at work to find two CMS surveyors in the lobby. They announce this is an unannounced recertification survey and request to begin immediately.
CMS SurveysRegulatory ComplianceCrisis Management+2 more